Technical Proficiencies

• eLearning
• AI & Automation Tools
• Learning & Enablement Platforms
• Knowledge Management
• Project Management
• DesignVideo, Ca
• pture, & Tutorials
• Web & Communication
• Learning Frameworks & Models
• Programming

Sr. Instructional Designer | Clari | October 2021 – Present

• Built and scaled Clari’s customer and internal enablement program, launching an on-demand learning ecosystem supporting customers, partners, and internal teams.
• Manage Clari’s customer-facing LMS, overseeing user access, authentication, content management, tagging, skills setup, reporting, and troubleshooting.
  Designed and published 9 certifications, 200+ courses, and 30+ guided learning paths to support internal as well as external customers and partners for onboarding, adoption, and retention.
• Own in-app education strategy using Pendo, delivering targeted guides and walkthroughs to drive feature adoption and reduce support dependency.
  Partner with SaaS Product, UX, and CS leadership to align training with the release lifecycle, leveraging AI tools to automate and scale content builds in parallel with development.
• Coordinate training operations end-to-end (session scheduling, communications, reporting) while monitoring participation data and learner feedback to drive continuous improvement.
• Established feedback loops to continuously refine content, ensuring accuracy, consistency, and alignment with brand and product updates.
• Lead audits, version control, and M&A content migrations to ensure consistency, compliance, and knowledge continuity across all of our global teams.

Instructional Designer | Jamf | June 2021 – July 2025

• Developed interactive, role-based training within a fast-paced SaaS environment, streamlining onboarding and accelerating time-to-productivity.
• Co-led full LMS migration, including system configuration (Okta, Zoom integration, roles/permissions), successfully transferring content with minimal downtime.
• Maintained and optimized LMS functionality, supporting ongoing content delivery, usage reporting, and stakeholder engagement.
• Managed cross-functional HR tech transitions, leading project plans and training strategy for files from Dropbox to OneDrive as well as knowledge systems from Confluence to ServiceNow.

Manager, Talent Management | ServiceTitan | December 2020 – November 2024

• Managed a team of instructional designers, overseeing performance, coaching, and professional development.
• Directed enterprise-wide L&D strategy for 2,500+ employees, aligning learning programs with product metrics, organizational goals, and talent retention.
• Partnered with stakeholders to align learning programs with organizational goals, employee development, and talent retention.
• Oversaw instructional design project portfolio, ensuring timely execution, scope alignment, and delivery against business KPIs.
• Established data-driven measurement frameworks to evaluate learning effectiveness and demonstrate ROI of key initiatives.

Sr. Instructor & Content Developer | Acorio | January 2021 – July 2021

• Designed targeted learning solutions for technical enablement, improving field readiness and partner engagement.
• Built interactive, scenario-based content to support real-world application of complex platform features.
• Managed LMS content updates and performance tracking, using learner feedback and usage data to iterate and improve.

Marketing Correspondent | The Spokesman-Review | December 2015 – February 2021

• Wrote articles on topics including senior care, education, healthcare, and travel, tailored to diverse audiences and readership goals.
• Collaborated with editors and subject matter experts to ensure accuracy, tone, and clarity across various columns.
• Researched and pitched story ideas based on community trends, current events, and targeted reader interests.

Instructional Designer | Paylocity | July 2017 – February 2021

• Designed and delivered learning experiences for internal teams (leadership, compliance, interview skills, sales, support) and external customers (product rollouts, onboarding, adoption).
• Partnered with executive stakeholders, product leaders, and SME’s on scalable enablement programs, delivering adoption data and insights to support business readiness.
• Streamlined content updates ensuring accuracy, clarity, and alignment with evolving business priorities.

Adjunct Faculty & Instructor | North Idaho College | August 2013 – July 2017

• Designed, developed, and facilitated hybrid and online courses in Computer Information Technology and Computer Science, applying instructional design principles to create engaging, real-world learning experiences.
• Assessed student performance using formative and summative methods to ensure knowledge transfer and success.
• Integrated LMS tools and industry software to prepare students for workforce readiness.
• Contributed to departmental operations by serving on faculty hiring committees, acting as a liaison to support technical troubleshooting, and participating on the CITE Advisory Board and other committees.
• Courses included: Linux System Administration, Concepts of Computer Programming, IT Internship/Job Skills, Managing Windows Systems, System Administration, Introduction to Command Line Fundamentals, Introduction to Computers, Windows 10, Mac OS, SharePoint, and Microsoft Office.

IT Services Coordinator & Trainer | North Idaho College | October 2011 – July 2017

• Supervised IT help desk operations and managed recruitment, hiring, and training of technical support personnel across campus.

• Led implementation of college-wide IT initiatives and technology projects, ensuring alignment with infrastructure goals and instructional needs.
  Developed and delivered technology training programs for faculty, staff, and students, improving digital literacy, adoption, and classroom integration.

• Served as a liaison between ITS and academic departments, conducting research and analysis on emerging technologies and providing guidance, coordination, and support.

• Redesigned IT websites, portal documents, and SharePoint sites to streamline access to information and improve user experience.

• Supported all IVC teaching functions, including faculty training, class scheduling, and technical assistance to ensure a high-quality learning environment.

• Initiated and managed a campus-wide Mac management plan by implementing an OS X server, improving device security and reducing manual administration.

Computer Consultant & IT Trainer | UNC Charlotte | November 2002 – September 2011

• Managed IT operations for the Biology Department and Research Facility, overseeing infrastructure projects, staff, strategic planning, and budgeting for 150+ users.
• Recruited, hired, and supervised IT staff, ensuring effective service delivery and team development.
• Directed IT implementation during new facility construction, spearheading evaluation, budgeting, and deployment of $250K in infrastructure to ensure seamless transitions and system readiness.
• Served as liaison with divisions, faculty, vendors, and staff to provide technical advising, training, and collaboration supporting research, teaching, and operations.
• Established IT asset management tracking for inventory and audits to improve accountability and efficiency.
• Facilitated technology integration and training for faculty and staff to enhance research and instructional effectiveness.
• Contributed to governance and hiring decisions through service on the Faculty IT Services Advisory Committee and departmental hiring committees.