Sr. Instructional Designer | Clari
October 2021 – Present

• Implementation of customer-facing LMS and Okta integration to replace legacy system, enhancing the user experience.
• Developed certifications and courses for internal and external teams, publishing 5 certifications and 122 courses.
• LMS Admin responsible for all customer access, reporting, analytics, course creation and publishing, and troubleshooting.
• Collaborated cross-functionally with Product, UX, Customer Success, & Prof Services to align content with user and customer needs.
• Manage content updates and migration for M&A integrations.

Instructional Designer | Jamf
June 2021 – Present

• Designed and developed interactive, job-specific training modules for managers, new hire onboarding, and recruitment.
• Collaborated with L&D Program Managers to obtain and assess course material feedback, evaluate course effectiveness to recommend changes for course improvement.
• LMS migration project including Okta setup, Zoom integration, groups, permissions, and full content transfer.
• Co-administered the LMS for ongoing content updates, new courses, reporting, and user support.
• Spearheaded project management for HR system transitions, including the migration from Confluence to ServiceNow and Dropbox to SharePoint, including Admin of these systems for the HR org.

Manager, Talent Management | ServiceTitan
December 2020 – November 2024

• Directed the L&D team, overseeing leadership development, global onboarding, and compliance training initiatives.
• Partner with key executive leadership and stakeholders to develop a cohesive training strategy across the organization.
• Plan and manage all instructional design projects, ensuring clear scope, timelines, and metrics.
• Implemented measurement strategies to assess training effectiveness and business impact.
• Co-administer LMS to ensure content updates, reporting, and access.

Sr. Instructor & Content Developer | Acorio
January 2021 – July 2021

• Built and maintained valued relationships with key stakeholders across Delivery and the organization.
• Designed and developed impactful learning solutions supporting the entire technical enablement team.
• Created interactive courses using instructional design best practices, and various authoring tools, enhancing learner engagement and effectiveness.
• Evaluated the business impact of learning programs using learning and performance metrics.
• LMS admin, including system improvements, resolution of system issues, content updates, program evaluation using metrics and feedback, and troubleshooting.

Marketing Correspondent | The Spokesman-Review
December 2015 – February 2021

• Wrote content on a variety of topics, including senior care, education, medical topics, and travel.
• Created engaging articles tailored for specific audiences, enhancing readership and publication reach.

Instructional Designer | Paylocity
July 2017 – February 2021

• Developed engaging learning experiences for both internal and external clients, including product updates, compliance training, and leadership courses.
• Collaborated with product managers, SMEs, and various stakeholders to develop and implement on-demand and instructor led content as well as write KB Articles.
• Develop tools/resources for evaluating and measuring post-training learning effectiveness (e.g., surveys, interviews, focus groups, etc.).
• Write scripts and other supporting materials for learning activities such as agendas, schedules, activities, quick reference guides, FAQs, handouts, job aids, and participant guides.

Adjunct Faculty & Instructor | North Idaho College
August 2013 – July 2017

• Planned, designed, created, and facilitated hybrid and online courses for Computer Information Technology and Computer Science programs.
• Utilized industry knowledge to create real-world learning experiences, ensuring student success.
• Served on hiring committees for new faculty within Computer Science. Committee was responsible for recruiting, interviewing, and hiring all new faculty and staff within the department.
• Served as a liaison between CITE, Computer Science, and Information Technology to assist with technical issues and troubleshooting for faculty, staff, and students.
• Served on the CITE Advisory Board and other departmental committees as requested.
• Courses included: Linux System Administration, Concepts of Computer Programming, IT Internship/Job Skills, Managing Windows Systems, System Administration, Introduction to Command Line Fundamentals, Introduction to Computers, Windows 10, Mac OS, SharePoint, and Microsoft Office.

IT Services Coordinator & Trainer | North Idaho College
October 2011 – July 2017

• Management and recruitment/hiring of all technical support personnel.
• Initiate and cultivate relationships with all personnel to provide training, coordination, development, implementation, and administration of information technology projects within ITS.
• Serve as a liaison between ITS and all departments to conduct research and analysis on various technologies to meet user needs and provide technology advice and training based on current trends within technology.
• Redesigned the IT web site, portal documents, and SharePoint sites to ensure IT, faculty, staff, and students have access to the needed information to streamline training, instruction, employee, and student success.
• Responsible for supporting all IVC teaching functions on campus. This includes training all faculty using IVC, scheduling all classes in the IVC system, and providing technical support to ensure a quality learning environment.
• Initiated campus-wide Mac management plan by implementing an OS X server to support all Mac workstations and Apple devices to improve security and eliminate manual administration.

Computer Consultant & IT Trainer | UNC Charlotte
November 2002 – September 2011

• Managed all IT operations, overseeing staff, projects, and infrastructure for approximately 150+ within the Biology Department and Research Facility.
• Management and recruitment/hiring of all IT staff withing the department.
• Served as liaison between the department and other divisions, personnel, and vendors for strategic planning, technical advising, training, and collaboration to support and streamline instructional, research, and operations at all levels.
• Spearheaded the evaluation, development, budgeting, and implementation of all IT services and infrastructure with the building project team during the construction of the Biology Research Facility totaling over $250k.
• Established processes and facilitated strategic IT planning and technology training for all faculty and staff.
• Instituted department’s first IT asset management tracking for inventory and audits.
• Served on the Faculty IT Services Advisory committee as well as departmental hiring committees.