Sr. Instructional Designer | Clari | October 2021 – Present

• Manage Clari’s customer-facing LMS, overseeing user access, authentication, enrollments, content uploads, tagging, skills setup, reporting, troubleshooting, and password resets.
• Create, design, and publish certifications, courses, and learning paths (8 certifications, 190+ courses, 23 guided paths) to support GTM teams, Customer Success, and customers for onboarding, adoption, and retention.: Partner with
• Product, UX, Customer Success, and Professional Services to align training content with evolving platform needs, ensuring resources support both internal teams and external customers/partners.
• Coordinate training operations including scheduling, invitations, reminders, follow-up communications, and session setup for smooth learner experiences.
• Participate in agile feedback loops to refine materials; ensure accuracy, branding, tone, and voice through formatting, edits, and content updates.
• Conduct audits, manage version control, and lead migrations for M&A integrations to ensure consistency, compliance, and a unified learner experience.
• Monitor training participation, generate completion reports, and address data accuracy issues to measure impact and drive continuous improvement.
• Built Clari’s online customer education program from the ground up, launching a scalable on-demand learning ecosystem that replaced legacy systems and improved UX and data security.

Instructional Designer | Jamf | June 2021 – July 2025

• Designed interactive, role-based training (eLearning and instructor-led) for managers and new hires, streamlining onboarding and accelerating time-to-productivity.
• Managed day-to-day LMS operations including course setup, audience segmentation, enrollments, content accuracy, and reporting to improve user experience and stakeholder visibility.
• Co-led a full LMS migration (Okta/Zoom integration, roles/permissions), ensuring minimal downtime and seamless learner access.
• Directed HR tech transitions by leading project plans and training strategies, including migrations from Dropbox to OneDrive and Confluence to ServiceNow.

Manager, Talent Management | ServiceTitan | December 2020 – November 2024

• Directed enterprise-wide L&D strategy; led leadership development, global onboarding, and compliance programs impacting 2,500+ employees.
• Partnered with senior executives and stakeholders to align learning programs with organizational goals, employee development, and talent retention.
• Oversaw instructional design project portfolio, ensuring timely execution, scope alignment, and delivery against business KPIs.
• Established data-driven measurement frameworks to evaluate learning effectiveness and demonstrate ROI of key initiatives.
• Co-administer LMS to ensure content updates, reporting, and access.

Sr. Instructor & Content Developer | Acorio | January 2021 – July 2021

• Designed and developed targeted learning solutions for technical enablement, creating interactive, scenario-based courses that improved field readiness, partner engagement, and real-world application of complex platform features.
• Administered the LMS, managing content updates, troubleshooting issues, and implementing system improvements to enhance learner experience.
• Leveraged learner feedback, usage data, and performance metrics to evaluate impact, iterate content, and continuously improve training programs.
• Built and maintained strong relationships with key stakeholders across Delivery and the broader organization to align learning solutions with business needs.

Marketing Correspondent | The Spokesman-Review | December 2015 – February 2021

• Wrote articles on topics including senior care, education, healthcare, and travel, tailored to diverse audiences and readership goals.
• Collaborated with editors and subject matter experts to ensure accuracy, tone, and clarity across various columns.
• Researched and pitched story ideas based on community trends, current events, and targeted reader interests.

Instructional Designer | Paylocity | July 2017 – February 2021

• Designed learning experiences for internal and external clients, including product rollouts, compliance, and leadership training.
• Collaborated with SMEs and product leaders to build scalable, on-demand, and ILT programs supporting platform adoption.
• Streamlined content updates across product cycles, ensuring accuracy, clarity, and alignment with business priorities.

Adjunct Faculty & Instructor | North Idaho College | August 2013 – July 2017

• Designed, developed, and facilitated hybrid and online courses in Computer Information Technology and Computer Science, applying instructional design principles to create engaging, real-world learning experiences.
• Assessed student performance using formative and summative methods to ensure knowledge transfer and success.
• Integrated LMS tools and industry software to prepare students for workforce readiness.
• Contributed to departmental operations by serving on faculty hiring committees, acting as a liaison to support technical troubleshooting, and participating on the CITE Advisory Board and other committees.
• Courses included: Linux System Administration, Concepts of Computer Programming, IT Internship/Job Skills, Managing Windows Systems, System Administration, Introduction to Command Line Fundamentals, Introduction to Computers, Windows 10, Mac OS, SharePoint, and Microsoft Office.

IT Services Coordinator & Trainer | North Idaho College | October 2011 – July 2017

• Supervised IT help desk operations and managed recruitment, hiring, and training of technical support personnel across campus.

• Led implementation of college-wide IT initiatives and technology projects, ensuring alignment with infrastructure goals and instructional needs.
  Developed and delivered technology training programs for faculty, staff, and students, improving digital literacy, adoption, and classroom integration.

• Served as a liaison between ITS and academic departments, conducting research and analysis on emerging technologies and providing guidance, coordination, and support.

• Redesigned IT websites, portal documents, and SharePoint sites to streamline access to information and improve user experience.

• Supported all IVC teaching functions, including faculty training, class scheduling, and technical assistance to ensure a high-quality learning environment.

• Initiated and managed a campus-wide Mac management plan by implementing an OS X server, improving device security and reducing manual administration.

Computer Consultant & IT Trainer | UNC Charlotte | November 2002 – September 2011

• Managed IT operations for the Biology Department and Research Facility, overseeing infrastructure projects, staff, strategic planning, and budgeting for 150+ users.
• Recruited, hired, and supervised IT staff, ensuring effective service delivery and team development.
• Directed IT implementation during new facility construction, spearheading evaluation, budgeting, and deployment of $250K in infrastructure to ensure seamless transitions and system readiness.
• Served as liaison with divisions, faculty, vendors, and staff to provide technical advising, training, and collaboration supporting research, teaching, and operations.
• Established IT asset management tracking for inventory and audits to improve accountability and efficiency.
• Facilitated technology integration and training for faculty and staff to enhance research and instructional effectiveness.
• Contributed to governance and hiring decisions through service on the Faculty IT Services Advisory Committee and departmental hiring committees.